The Challenge
Mr. Chen runs a small manufacturing business producing plastic packaging components. His current workshop in Puchong was running double shifts, and he knew he needed a proper factory — but he had never leased industrial property before.
When he searched online, he was overwhelmed by listings filled with jargon he didn't understand. Electrical capacity in amps, floor loading in kN/m², ceiling heights in metres. Agents asked him questions he couldn't answer: "What's your power requirement?" "Do you need a clean room?" "What's your floor load?" Mr. Chen just knew he needed more space to run his machines.
After two weeks of confusing conversations with portal agents, he was ready to give up and just deal with the overcrowded workshop.
Our Approach
Mr. Chen found IndustrialKL through a friend's recommendation. Our advisor took a different approach from the portal agents — instead of asking about specs, we asked about the business.
What machines do you run? How many staff? What materials do you store? Do trucks need to deliver raw materials? Through this conversation, our advisor translated Mr. Chen's business needs into property specifications: approximately 10,000 sqft, 200A three-phase power supply, minimum 6-metre ceiling height, ground-level loading access, and proximity to the Puchong area.
With a clear brief, our advisor searched the Jenjarom industrial corridor — an area Mr. Chen hadn't considered but offered significantly better value than Puchong. Within a week, three suitable factories were shortlisted.
The Result
Mr. Chen selected a factory in Jenjarom that matched every specification. The rent was 30% lower than comparable units in Puchong, and the landlord agreed to a fresh coat of industrial floor paint before handover. The unit had recently been vacated by a light manufacturing business, so the electrical infrastructure was already sized correctly.
From first contact with IndustrialKL to moving into the new factory, the entire process took six weeks. Mr. Chen's production capacity doubled, and his staff no longer work double shifts.
Client Perspective
"I didn't know what amps or floor loading meant. The other agents made me feel stupid for not knowing. IndustrialKL just asked me about my business and figured out what I needed. Six weeks later, I had a factory."
— Mr. Chen, SME manufacturer, formerly based in Puchong